Verizon Support
August 22nd, 2011 / 1 Comment » / by TechRebel
I have had more experience with Verizon’s support service lately than I ever care to have had. I wish I had something good to say about them but there just aren’t any positive points regarding their service or support that I can think of to talk about. I will however talk about the fact that way to many of our companies our outsourcing their customer service and technical support to overseas call centers. While this may not be to much of a problem in some aspects when it eliminates your ability to get the help you need or contact the company you are paying for your services directly if needed, it becomes a huge problem. I have been having problems with my home DSL connection for a month and a half now, have placed more than 30 calls to their support, promised numerous return calls from supervisors (none of which I recieved) and here I am still experiencing the same issue. Don’t get me wrong I don’t mind talking to the people at a call center as long as I can understand them, but that’s all they can do is talk, if your problem can’t be solved by one of the steps on their troubleshooting sheets you are basically SOL. One phone call seemed like it would yield some results as I was put on hold while they contacted their network specialists (via text chat). While waiting on hold I got an update that their network specialists were contacting the verizon network people at the CO (central office) also via text chat. After about 30-40 minutes of waiting on hold I was informed they know about the issue and are working on it I will be getting a phone call the next day with an update on the status (If I had a dollar for everytime I have heard that so far….). Well 3 days later have I gotten said call? Of course not and how does it make sense I can’t contact my CO directly and have to contact a call center in India and then wait for them to text chat with their specialist who will in turn text chat with the people I should be talking to in the first place? To make matters worse still, due to the anti-monopoly regulations in place to prevent utility monopolies I can not even switch to another service! So because I can’t get cable in my area as it’s rural and not cost effective for them to bring it out here. Furthermore I am not allowed to use another phone service because apparantly I’m in a verizon territory and neither AT&T nor any other carrier are allowed to offer service here. Maybe it’s just me but that sounds like the very definition of a monopoly. Verizon can charge me whatever they want or give me the most god awfull service on the planet and I have 2 choices pay it/put up with it or cancel my service and have no phone or internet. Not much of a choice the way I look at it. Here is a friendly bit of advice for any of you that do have a choice between anyone else and Verizon, pick the cable provider or whoever else and save yourself the headaches! /endrant
It looks like Capcom is trying to usurp Activision as the most hated game publisher. They are trying eliminate the possibility of used game sales by limiting games to a single save file which can not be deleted or restarted. They are using the claim that used game sales are more devastating to profits than piracy. Seriously Capcom? what the hell are you thinking? Capcom started back in 1979 building arcade units, they have been thriving ever since with hit titles such as “Resident Evil 5″ for multiple consoles. If used game sales were nearly as devastating as they claim, in all actuality how could they still be in business? Products have been sold used as long as they have been created. You don’t see every other industry complaining about how horrible used sales are for them and something must be done. I look at this as just another ploy to further pad the executives pockets in all honesty. I don’t buy that video game publishers are hurting all that much from used game sales or piracy for that matter (not that it’s right). The projected sales of the video game industry in 2007 hit $9.5 billion tripling sales since 1996, was worth an estimated $48.3 billion in 2008 an astronomical increase from the year before and is projected to hit $68.3 billion by 2012. That doesn’t look like a hurting industry to me. I don’t know about most of you but if Capcom goes through with this latest plan I will myself show my dissaproval by not purchasing any more of their games regardless of whether or not there one game-save for life deal will effect the PS3 or other systems or PCs (the only systems I play on). I can not give my money to a company that tries to play games like this with their customers nor would it be wise as it would show other publishers that this is an acceptable practice. Games in general have become extremely overpriced and the games the publishers choose to play make it that much more disgusting. Feel free to leave me your comments and what not I look forward to hearing your thoughts on the matter.
